Refund policy
1. Overview
We want you to feel comfortable shopping at LadleCraft. This Return & Refund Policy explains when and how you can return items purchased from https://ladlecraft.com/, and how refunds are processed.
Please read this policy before completing your purchase. By placing an order with LadleCraft, you agree to the terms described here.
2. Return Eligibility Window
Unless otherwise specified on a product page:
You may request a return within 30 days from the date your order is marked as delivered by the carrier.
Requests submitted after 30 days may not be accepted.
If an item has specific return conditions (for example, “final sale” or “non-returnable”), these conditions will be clearly indicated on the product page before you place your order.
3. Condition of Items
To be eligible for a return :
Items must be in new, unused condition, free from significant signs of wear, stains, or damage.
Items should be returned with all original parts, accessories, manuals, and packaging, where reasonably possible.
For kitchen and dining items, products must not have been used to prepare or serve food, and must not show evidence of having been washed or placed in a dishwasher/oven (where applicable).
We may reduce the amount of your refund or decline the return if items are returned in a condition that prevents us from reselling them at full value.
4. Items That Are Not Eligible for Return
Unless they arrive damaged, defective, or incorrect, the following items are generally not eligible for return:
Items marked as “final sale”, “non-returnable,” or similar on the product page
Used, heavily worn, or damaged items
Items missing essential parts or accessories
Gift cards or e-gift cards
Custom or personalized items, where the customization is correct as ordered
Certain hygiene-sensitive products once opened or used (for example, items that come into close and repeated contact with food or skin, where clearly identified as non-returnable for hygiene reasons)
Any exceptions will be clearly stated on the relevant product page.
5. Returning Large or Oversized Items
For larger or oversized items (such as certain storage pieces or small furniture):
We may recommend or require specific packaging or shipping methods to ensure safe transport.
Return shipping costs may be higher than standard parcels due to size and weight.
We will provide instructions and, where possible, a prepaid label or recommended carrier option.
6. Who Pays for Return Shipping?
Any such deduction will be reasonable and we will inform you of the amount before processing your refund.
If the return is due to our error, for example:
You received the wrong item
The item arrived damaged or defective
The product page contained a material error about the item
LadleCraft will typically:
Cover the cost of return shipping (for example, by providing a prepaid return label), or
Offer an alternative solution, such as a replacement or partial refund, which we will outline and agree with you in writing.
If the return is due to a change of mind or other non-defect reasons, for example:
You no longer want the item
You ordered the wrong size, color, or quantity
Then:
You are generally responsible for the cost of return shipping.
If we provide a prepaid return label, we may deduct the cost of that label from your refund.
Any specific return-shipping promotions will be clearly described on our Site when they are available.
7. How to Request a Return
To start a return, please contact us at:
Email: info@ladlecraft.com
Include:
Your order number
The item(s) you wish to return
The reason for the return (e.g., damaged, wrong item, changed mind)
Clear photos of any damage or defect, if applicable
We will usually respond within 1–2 business days with next steps, which may include:
Approval or denial of the return request
Instructions on how and where to send the package
Information about any associated shipping costs
Please do not send any items back without prior contact, as unannounced returns may not be correctly matched to your order.
We will provide the return address and instructions after your return request is approved.
8. Inspection and Refunds
Once your returned item is received and inspected:
We will notify you by email that we have received your return and inform you whether your refund has been approved or declined.
If approved, your refund will generally be issued to your original method of payment.
We aim to process approved refunds within 5–10 business days after receiving your return.
Please note that:
Your bank or payment provider may require additional time to post the refund to your account.
We may offer store credit or an exchange as an alternative in certain cases, if you prefer.
9. Exchanges
At this time, we do not guarantee automatic item-for-item exchanges. If you wish to exchange an item:
The simplest approach is often to return the original item (following the steps above) and place a new order for the item you want.
In some cases, we may be able to help you directly arrange an exchange; please contact us to discuss options.
10. Damaged or Defective Items
If you receive an item that appears damaged or defective on arrival:
Please contact us at info@ladlecraft.com within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the packaging and the item.
We will work with you to determine an appropriate solution, which may include a replacement, partial refund, full refund, or other remedy, depending on the specific situation.
11. Late or Missing Refunds
If you have not received a refund after we have confirmed it was processed:
Double-check your bank or card statement.
Contact your bank or card issuer, as it may take some time before your refund is officially posted.
If you have taken these steps and still have not received your refund, please contact us at info@ladlecraft.com.
12. Contact
For all questions regarding returns and refunds, please contact: